Returns & Refunds

If it isn’t right, send it back. 30 days, no interrogation.

The short version

• 30 days from the day it arrives.
• Unworn, with the pendant still on its card or in its box.
• We refund the item. Original shipping isn’t refunded unless the fault was ours.
• Faulty, damaged or wrong item: we cover return postage and you choose refund or replacement.

Starting a return

Email hello@jellipopshop.com with your order number and what’s wrong. We’ll reply with a return address and instructions. Please don’t send anything back before you hear from us — unannounced parcels are easy to lose track of, and we can’t match them to an order.

Condition

We can only accept items that are unworn and undamaged. This is jewellery worn against the skin, so a piece that has been worn can’t be resold and can’t be returned unless it is faulty. Squeezing the pendant is not wear — that is what it is for. A snapped chain, a split gel body or a bezel that has come away is a fault, not wear, and is covered.

Refunds

Once the return reaches us we inspect it and process the refund within three business days. It goes back to the card you paid with; your bank then takes its own time, usually five to ten business days. We’ll email you when we send it, so you don’t have to guess.

If the return is refused — worn, damaged, or outside the 30-day window — we’ll tell you why and send it back to you at no charge.

Exchanges

We don’t process exchanges as a swap, because a colourway can sell out while a parcel is in transit and we would rather not promise something we might not have. Return the original for a refund and place a new order for the colourway you want. If the one you want is in stock, say so in your email and we’ll hold one for you until the return lands.

Something arrived broken

Tell us within seven days of delivery and send a photo. We’ll replace it or refund you, whichever you prefer, and we pay the postage both ways. You don’t need to return a broken item before we ship the replacement.

Lost or late parcels

Tracking goes out the moment your order ships. If tracking hasn’t moved for five business days, or the carrier says delivered and it isn’t, email us. We’ll open a claim with the carrier and keep you posted. You don’t have to chase them yourself.

Sale items and gifts

Discounted items return on the same terms as everything else. For a gift, the refund goes back to whoever paid — we can’t redirect it to the recipient, but we can arrange a store credit instead if that suits better.

Anything this page doesn’t answer, email hello@jellipopshop.com. JelliPop is a small operation and a person reads it.

Last updated October 23, 2026.